Refund policy

ALL SALES ARE FINAL - No refunds.

However, if a pre-ordered product becomes unavailable following a transaction or if technical problems prevent delivery and it has not shipped yet, the customer is eligible for an in-store credit or a Digital Gift Card. Only funds that have been paid towards the original pre-order item(s) will be given in the form of in-store credit or a Digital Gift Card. Certain fees are not included and will not be credited.

Any issues with your order must be communicated to DENUO NOVO Customer Service within 90 days of receiving your order. 

CONTACTING DENUO NOVO
If there are any questions regarding this policy you may contact us using the information below.

Email:
customerservice@denuonovo.com